Terms & refunds

Effective November 3, 2026. Please read these before buying. By completing a purchase you agree to them.

1. Who we are

Kindly Seated ("we", "us") is an online service based in Utah, USA. Contact: hello@kindlyseatedco.com. We answer by email, usually within 2 business days.

2. What you're buying

A one-time digital package for one event, priced at $99 (USD; your bank may convert it):

• Print-ready PDF files made from the guest names and table assignments you provide: a seating chart in two layouts, place cards, a QR sign and a backup guest list.
• A hosted "find your seat" page for your guests, available until 30 days after your event date.
• Corrections and regenerated files for that event until the event date.

Nothing is shipped. Printing is not included. Files are available to download immediately after payment.

3. You must be 18 or older

You must be at least 18, or the age of majority where you live, to buy.

4. Your guest list and your responsibilities

• You confirm you have the right to give us the names you upload, and that you'll only use the service to organise your own event. Don't upload anything unlawful, offensive or unrelated to seating.
• We print names exactly as you supply them, and we flag missing tables and possible duplicates. You're responsible for checking the preview and the final files before printing: spellings, table numbers, sizes and paper choice.
• We format your seating assignments. We don't decide who sits where.
• Keep your private management link safe. Anyone with it can change or delete your event.

5. Who owns what

The designs, templates, artwork (including our mascot, Sprig), software and site content belong to Kindly Seated. When you buy, we grant you a personal, non-exclusive licence to download, print and use your files for your event, including sharing them with your venue, planner or print shop. You may not resell or redistribute our designs or templates, or use them to create competing products. Your guest names remain yours.

6. Refunds and your right to cancel

• Before you pay: the preview is free and you can walk away at any time.
• Defective files: if a file has a defect we cause (for example, a name is cut off, missing or garbled) and we can't fix it within 2 business days of your email, we'll refund you in full.
• Charged twice by mistake: we refund the duplicate.
• Otherwise, because files are delivered instantly, we don't offer refunds for change of mind after purchase.
• Customers in the EU, UK and similar regions: you normally have 14 days to cancel a purchase of digital content. At checkout you ask us to make your files available immediately, and you acknowledge that you lose this cancellation right once delivery begins. This doesn't affect your legal rights if the files are faulty.

To request a refund, email hello@kindlyseatedco.com with your event name.

7. Availability and the guest page

We work to keep the site and guest page available but can't guarantee uninterrupted service. We're also not responsible for venue Wi-Fi, phone signal or guests' devices. That's why every package includes a printed chart and a backup list. Anyone with your guest-page link can look up a guest's table by typing a full name; the full list isn't shown.

8. No warranties

Apart from the refund promise above and any rights you have by law, the service and files are provided "as is" and "as available", without warranties of any kind, including fitness for a particular purpose. Printed results depend on your printer, paper and print shop.

9. Limit of our liability

To the extent the law allows, our total liability for any claim relating to the service is limited to the amount you paid us for that event. We're not liable for indirect or consequential losses, such as event disruption, printing costs or lost time. Nothing here limits liability that can't legally be limited, or the statutory rights you have as a consumer where you live.

10. Ending access

You can delete your event at any time from your dashboard. We may suspend access if the service is misused (for example, unlawful uploads or attempts to break the site). If we do that without a good reason, we'll refund you.

11. Changes

We may update these terms. The version in effect when you bought applies to that purchase. Material changes will show a new effective date.

12. Governing law and disputes

These terms are governed by the laws of the State of Utah, USA. Please email us first, since most problems can be fixed quickly. If you're a consumer living outside the USA, you keep the protection of the mandatory consumer laws of your country, and you may bring proceedings in your local courts.